Error Code: e4302, What It is And How To Fix It Quickly [Updated 2023]

error code: e4302

If you are an user, you must have or will come in contact with error code: e4302. Do don panic when such an error hits you, This articles discusses what this error is, the causes and how to fix it easily. Grab your seat and coffee while you read through.

What Is Error Code: e4302?

Error Code: e4302 may display while you are trying to verify your identity online. It could be your federal ID is expired or your state ID is out of date. If you are yet to upload the front and back of your documents too, your application could be rejected and you face this error. The message is usually: “We couldn’t verify your identity: Error Code: E4301”. You will see an error message looking like what you see in the picture below:

“We couldn’t verify your identity: Error Code: E4301”.

But there is more to this error than what is just said above. You can face error code: e4302 when upload your documents in the wrong category. Therefore error code: e4302 is generally a an error that indicates you did not update back and forth images of your documents or you chose the wrong category while updating your expired federal or state ID.

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What Are The Causes of Error Code: e4302?

Apart from what has been said earlier, there are so many other reason why error code: e4302 may occur. These include the following:

  • You could have uploaded an improper selfie, probably it wasn’t properly captured and submitted.
  • Your documents must have been unclear/unreadable
  • You must have made some typographical errors while filling out forms
  • Your account might either have a locked or frozen credit report
  • You must have put an incorrect phone number
  • You must have have put an incorrect address
  • you could have verified your identity already with
  • You probably answered a security question wrongly
  • Both your state and federal ID must have been outdated

How to Fix Error Code: e4302

Now we are at the real deal. Let us talk about how to fix error code: e4302 on

error code: e4302

Unlike other internet banking problems which has many solutions, there is only one way to fix the error code: e4302 issue on And this is to keep trying and trying until it is fixed. And while going for the next attempt make sure you have checked everything from A-Z. Make sure you upload all your documents correctly and be careful while typing to avoid typographical errors especially in you Name, Address, and Phone Number.

Remember the error message indicates a mistake while uploading you ID and documents. There this is a self mistake that can be fixed when you are extra careful.

Steps to fix error code: e4302 on…

  • Check for and root out mistakes when providing names, phone numbers and addresses.
  • Check for the data you entered and make sure it matches what is on your previous submission of your documents.
  • Ensure you upload your identification information prior to having your having your identity verified if anything has changed (that should fix it).

To fix any mistake, use the steps below to secure your account :

  • Select “Retry”, then choose either the initial verification method or use the alternate method.
  • Verify that the information you entered and the information that is on your document correspond.

Furthermore, in majority of the cases, especially when you are using online banking services like, providing your information online should not be difficult. You can follow the procedure below to retrieve your ID.

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But if you recently changed either your name, phone number, address, or any other personal information, you might face some issues. Keep trying and ensuring your information was correctly put because this is the simplest approach to fixing the error code: e4302.

When you try the alternate verification method, you have to try one last fix: contacting’s customer service portal to know if they can help you get your identification update your current document if you recently changed your identification information.

Error Code: e4302

When you get the “We could not verify you identity” message seen in the image above, make sure you do the following:

  1. Upload a certificate showing a complete date of birth, otherwise your online document verification will now process.
  2. You type your name exactly as it appears on your certificate. Your date of birth should come in the DD/MM/YYYY fomart (DD for day, MM for month, and YYYY for year).

Quick reminder:

There would be no error code: e4302 unless you made a mistake will verifying your account. So continue to check your documents and information you provide online for typos, or wrongly uploaded information/document which is causing you this issue.

FAQ on Error Code: e4302

According to Google trends, these are the frequently asked questions on error code: e4302

1. Why can’t I verify my identity?

You may have answered a security question wrongly, your credit report may have been frozen or locked, your profile may contain information having errors, or you may have verified already with

2. How can I prove my identity?

You can verify your identity by DBS checks, Biometric residence pass collection, Document certification, Driving licence renewals, Provisional driving licences, International driving permits and many more.

3. Can I call to verify my identity?

As long as you are signed in, you can choose to verify your identity with a video selfie or a video chat with an agent on live chat.

4. Can I delete my account and make a new one?

Yes. But when you delete your account, you will have to wait for seven days before you create a new one with the same information. Information in the previous account cannot be recovered and you will have to provide all vital information so as to reverify.

5. How long does it take to verify an account?

You are often verified in a few minutes but sometimes, when a manual review of your account is necessary, it may take longer. Once reviews your document, you will get an email update telling you your verification status and what to do next in case it was unsuccessful.


You must have faced the frustration attached to facing error code: e4302. But reading through this article you must have known what this error is and the obvious causes. When you follow the steps in this article, you will be able to untangle yourself. Remember, keep trying. If you have faced this error sometime, please do tell us what it was like and how you were able to verify easily.

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